The only thing we love more than building high-performing IT organizations, is driving them. Want to stay at the leading edge?
Managed IT Services with Innovative is completely unique. We tailor your services to exactly what your business requires to meet your goals. If something unexpected comes up, your service can flex up or down to meet the new requirements.
Our goal is for you to be so satisfied with the experience we deliver so that you never want to leave, but if you do you can stop services within 24 hours (or less).
Our managed services can be flexed up (or down) to meet the changes in your business.
On a monthly basis, we review the current month’s completed tasks and budget and plan what the next month’s focus will be.
Services | T1 — Tech Partnership | T3 — Full-Service Tech Management | T5 — All-Inclusive Tech Management |
|---|---|---|---|
| Preventative Maintenance | Included (Servers + PCs) | Included | Included |
| Remote Help Desk Support / Ticketing / NOC | Included | Included | Included |
| Warranty / Renewal Management | Add-on | Included | Included |
| Antivirus Management | Add-on | Included | Included |
| Backup and Recovery Management | Add-on | Included | Included |
| Vendor Management | Add-on | Included | Included |
| Firewall Management | Add-on | Included | Included |
| Password Compliance Management | Add-on | Add-on | Included |
| M365 End-User Training | Add-on | Add-on | Included |
| Cloud (AWS) Migration Consulting | Add-on | Included | Included |
| AWS Lightsail Private Server | Add-on | Included | Included |
| SaaS Administration (M365 / Zoom / Slack) | Add-on | Included | Included |
| SaaS Management | Add-on | Add-on | Included |
| Cloud (AWS) Storage | Add-on | 500 GB | 1 TB |
| New PC Setups | Add-on | Add-on | Included |
| Onsite Support | 1/2 day per quarter | 1/2 day per month | 2 × 1/2 days per month |
| Innovative Insights Report | Monthly | Monthly + Quarterly | Monthly + Quarterly |
| IT Advisory | Add-on | Unlimited | Unlimited |
| Helpdesk Tickets (per month) | Up to 5 | Up to 10 | Unlimited |
| Additional Helpdesk Tickets | Add-on (+5) | Add-on (+5) | Included |
| Additional Onsite Support | Add-on (1/2 day) | Add-on (1/2 day) | Add-on (1/2 day) |
A low-cost, self-service ongoing managed IT services engagement that provides preventative maintenance for servers and computers, with reactive Helpdesk.
A full-service ongoing managed IT services engagement with more end-user helpdesk support built-in, along with additional value-add services and more proactive delivery approach.
An all-inclusive ongoing managed IT services engagement with unlimited helpdesk support, tons of value add, extremely high-touch and much more strategic focus.
We are excited and immensely proud to unveil Managed Service for Generative AI – MDS (Managed Data Services). MDS is our commitment to innovation and excellence in the realm of AI-driven data management. At Innovative Solutions, we recognize the transformative power of AI and the critical need for streamlined data services.
Innovative Solutions to open new office in Boca Raton, Florida with professionals skilled in watsonx to support expanded collaboration ROCHESTER, N.Y. (May 6, 2024) – Innovative Solutions today announced an expansion of its collaboration with IBM to bring Generative AI (GenAI) solutions, AI-infused managed security services, and an AI-infused observability platform
As the leader of a small to medium-sized business (SMBs), future-proofing your company is non-negotiable for remaining competitive through inevitable economic fluctuations and technological advancements. It starts with assessing the health of your IT infrastructure. Think of this Infrastructure as the vehicle driving your business — it supports your operations,